Shipping/FAQ

 Grapes cutting board

 

Shipping

 
REGULAR SHIPPING RATES BY
UPS GROUND OR USPS WITHIN THE UNITED STATES 
(BASED ON ORDER PRICE)

($0.00 - $49.99)                          $6.25         
($50.00 - $99.99)                        $8.50      
($100.00 +)                                 $10.00 

*BOOKMARKS ONLY (1+ FLAT RATE): USA $2.50, CAN $3.50, EU $9.00
 
We fulfill orders Monday through Friday. Most orders received before 1:00 pm EST are shipped the same day; however, please allow for up to 3 days for order processing unless otherwise noted. There is no sales tax in New Hampshire. We do not ship to post office boxes. Most orders shipped to an address within New England arrive in 1 or 2 days. Most orders shipped to an address outside of New England arrive within 3 to 5 business days. Please allow an extra two weeks processing time for personalized items. 
 
For international shipping inquiries, please contact us at customercare@cogworks.com
 

RETURNS 

 
At Cogworks, we do all we can to ensure your complete satisfaction. If you have been sent an item that does not meet your expectations please contact us at customercare@cogworks.com
 
Our return policy is simple. We will accept any returned item purchased from Cogworks within 30 days of purchase if the item is in unused original condition accompanied by a receipt. If the item is defective or damaged during shipment, we will exchange the item (and pay any extra shipping costs) or offer a complete refund at customers choice. Please be aware that personalized items are only returnable if they are defective or damaged during shipment. Please contact Customer Care before making a return.
                                                               

FREQUENTLY ASKED QUESTIONS


How do I take care of my wooden cutting board?
 
Do not soak wooden items in water. After washing with mild dishwashing liquid, rinse, towel dry, then air dry before putting away in an enclosed space. 
To take care of your item, occasionally rub with food grade mineral oil (readily available at your local hardware store.) For additional luster, apply beeswax. We recommend Clapham's Beeswax 870-3008 Salad Bowl Finish (a blend of beeswax, carnauba wax, and mineral oil). Use a different cutting board for raw ingredients like meat, poultry and fish than ready-to-eat foods. For more information refer to USDA guidance on safe food handling

Your engraved boards are too nice to cut on!

Cogworks boards are intended for everyday use. Therefore, each design is deeply engraved ie. "burned on" to the surface. Like the glassware, linens, plates and flatware you use everyday our boards are made to be enjoyed. Most people use the back for heavy cutting tasks and serve on the front.

How do I take care of my lazy susan?
                                                                              

All our lazy susans feature a durable furniture finish. This finish is not suitable for cutting on. Use a trivet, coaster, or saucer before placing hot food items on a lazy susan. Treat your turntable in the same manner as you would treat a table. To clean, wipe with a damp cloth.  

Do you sell spare parts?
 
Cribbage pins, playing cards, gears and pegs are available for purchase. Please contact us. 
 
Can I have an item personalized for a birthday, wedding, graduation, leaving gift, anniversary etc?
 
Yes, a selection of our items can be personalized by special arrangement. 
                                                                       
Do you make professional gifts and awards?
                   
We make personalized gifts for corporations, non-profits and educational institutions. 

Your mechanical art is educational -for what age do you recommend your cogs?
 
Our mechanical art is fun and educational. However, small parts pose a choking hazard. For this reason, our gear mechanisms are not for children under 4 years of age and for children who put objects in their mouths.
 
I am buying an item as a gift. Can you wrap it and enclose a message?
 
Yes, gift wrapping and enclosed messages is available by special arrangement.

How can I buy your other work?

Our jewelry/desk boxes, clocks, coasters, cribbage boxes, fly boxes and live edge cutting boards are currently not available online. Please contact us for details. 
  

CONTACT

 
COGWORKS LTD.
10 Water Street
Antrim, New Hampshire 03440                                                                                                        
EMAIL: info[at]cogworks.com                               
PHONE: (603) 588-3333   
FAX: (603) 588-3332
 
PROFESSIONAL GIFTS & AWARDS
gifts[at]cogworks.com    

WHOLESALE
wholesale[at]cogworks.com

MEDIA
info[at]cogworks.com
 
      

Search our store