•   0

    Your cart is currently empty.

Shipping/FAQ

 

 

SHIPPING

 
STANDARD SHIPPING RATES 
(BASED ON ORDER TOTAL)

$0.00 - $49.99   $6.25
$50.00 - $99.99 $8.50
$100.00+ $10.00
BOOKMARKS ONLY SHIPMENTS: USA: $2.50, CAN: $3.50, EU: $9.00, REST OF THE WORLD: $12.00

We fulfill orders Monday through Friday. Please allow 3 days for order processing. Most orders shipped to a New England/New York address arrive within 1 or 2 business days. Most orders shipped to other states arrive within 3 to 5 business days. There is no state sales tax in New Hampshire. We do not ship to post office boxes. Please allow an extra two weeks processing time for personalized items. 
 
For information on expedited and international shipping, please contact us at customercare@cogworks.com 
 

RETURNS 

 
We will do all we can to ensure your complete satisfaction. Cogworks will accept any returned item within 30 days of purchase if the item is in unused original condition accompanied by a receipt.

If the item is defective or damaged during shipment, we will exchange the item (and pay any extra shipping costs incurred) or offer a complete refund at customers' choice. Please be aware that personalized items are only returnable if they are defective or damaged during shipment. Please contact Customer Care before making a return. 

If you have been sent an item that does not meet your expectations, please contact us at customercare@cogworks.com 
                                                               

FREQUENTLY ASKED QUESTIONS


How do I take care of my wooden cutting board?
 
Do not soak wooden items in water. After washing with mild dishwashing liquid, rinse, towel dry, then air-dry. Use a different cutting board for preparing raw ingredients like poultry than serving ready-to-eat foods. For more information refer to USDA guidance on safe food handlingTo nourish the wood, occasionally rub with food grade mineral oil (readily available at your local hardware store.) For additional luster, apply beeswax. We recommend Clapham's Beeswax 870-3008 Salad Bowl Finish (a blend of beeswax, carnauba wax, and mineral oil). 

Your engraved boards are too nice to cut on!

Each design is deeply engraved ie. "burned on" to the surface. Like the glassware, linens, porcelain and flatware you use everyday our boards are made to be enjoyed. Use the back of your board for food preparation in the kitchen and the front for mealtime cutting/serving. 

How do I take care of my lazy susan?
                                                                              

All our lazy susans feature a durable furniture finish. This finish is not suitable for cutting on. Use a trivet, coaster, or saucer before placing hot food items on a lazy susan. Treat your turntable in the same manner as a table. To clean, wipe with a damp cloth.  

Do you sell spare parts?
 
Cribbage pins, playing cards, gears and pegs are available for purchase. Let us know what you need and we will do our best to help you. 
 
Can I have an item personalized for a birthday, wedding, graduation, leaving gift, anniversary etc?
 
Yes, a selection of our items can be personalized by special arrangement. 
                                                                       
Do you make professional gifts and awards?
                   
We make personalized gifts for corporations, non-profits and educational institutions. 

Your mechanical art is educational -for what age do you recommend your cogs?
 
Our mechanical art is fun and educational. However, small parts pose a choking hazard. For this reason, our gear mechanisms should not be used by children under 4 years of age and children who put objects in their mouths.

Where do you get your wood?

We source our wood from local suppliers who are committed to supporting sound environmental practices, healthy communities and sustainable forest management. 
 
I am buying an item as a gift. Can you wrap it and enclose a message?
 
Yes, gift-wrapping and enclosed messages is available by special arrangement.

How can I buy your other work?

Our jewelry/desk boxes, clocks, coasters, cribbage boxes, fly boxes and live edge cutting boards are currently not available online. Please contact us for details. 

CONTACT

 
COGWORKS LTD.
10 Water Street
Antrim, New Hampshire 03440                                                                                                        
EMAIL: info[at]cogworks.com                               
PHONE: (603) 588-3333   
FAX: (603) 588-3332
 
PROFESSIONAL GIFTS & AWARDS
gifts[at]cogworks.com    

WHOLESALE
wholesale[at]cogworks.com

MEDIA
info[at]cogworks.com
 
      

SEARCH OUR STORE